任何问题

Check our FAQs below – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please use the short form below to submit a question to our customer service staff. We'll get back to you as quickly as possible.

  1. Please enter your first name
  2. Please enter your last name
  3. Please enter a valid email address
  4. Please enter your comments
  5. 请在继续前选择以下选项 获取伦敦景点免费资讯、伦敦一卡通及其他城市一卡通促销邮件,这些资讯和邮件符合我们 的数据政策.
  6. Please verify the reCAPTCHA field

最好打电话订购

我们的工作时段为工作日的上午9:00至晚上8:00(英国银行假期除外)和周六的上午10:00至下午4:00 和星期日的上午10:30至下午4:30(格林威治时间)。

英国国内电话
020 7293 0972
海外电话
00 44 20 7293 0972
或者拨打我们的Skype号码:
00 44 20 7193 6255

我们的邮寄地址是:

The Leisure Pass Group Limited
25 Soho Square
London
W1D 3QR

经常问的问题

优惠

  • London Pass优惠有哪些?

    一张伦敦通票在手,你便可免费进入高达70多个伦敦旅游景点, 您还可以想用快速通道免费进入指定旅游景点,轻松畅游,省钱又省时。

    如果您选择包含伦敦交通卡牡蛎卡的伦敦通票,您还可以免费乘搭伦敦地铁以及伦敦巴士。

     每张伦敦通票免费附送伦敦旅游指南口袋书,既方便又实用,最重要节省您大量宝贵的旅游时间,预先编排好的推荐形成绝对是你要参考的旅游锦囊。伦敦通票更是预先支付好的通票,您到达伦敦之后参观心仪的景点根本钱都不用拿出来,即可轻松免费参观。

    凭借伦敦通票您还可以在伦敦当地一系列的餐厅用餐享受折扣优惠,购物的时候也享有相应的打折呢,整个伦敦行程完美了有没有!

  • 入场参观景点的时候我可以跳过队伍进内吗?

    可以。指定的景点可以接受利用快速通道进内,跳过队伍,快速免费参观喜欢的景点。请带上您的London Pass到达景点的入口处出示给工作人员,完成通票识别后即可立即入内。

    某些景点有时间性相关的票务规定,具体在参观之前查阅您的旅游指南。

     

  • London Pass附送伦敦旅游指南口袋书吗?

    是的附送免费伦敦旅游指南。购买London Pass您便轻松拥有160页的伦敦旅游指南,详细介绍景点,地图等实用资讯。 旅游指南小册子有各种语言版本:英语,法语,德语,意大利语,西班牙语,葡萄牙语以及日语。

  • 现在购买London Pass有什么优惠吗?
    如果你在我们London Pass官网这里购买London Pass,您可以选择通票的寄送方式,到达伦敦后即可开始使用London Pass, 如果您需要购买London Pass连同伦敦交通旅游卡牡蛎卡,官网这里是唯一可以购买的地方,请在此官网选购。您也可以选择交通卡的寄送方式。
     
    每一张London Pass购买后12个月内有效。
  • 我是否符合获得手机移动电子门票的要求 

    全新的London Pass手机移动电子票方便使用,下载电子票至手机,省去亲自去取票处领取通票的麻烦,支持手机安卓系统以及苹果iOS.

节省

  • 拥有London Pass我能节省多少钱?

    您参观的景点越多,您就节省越多。想详细了解您的伦敦之旅能节省多少,请浏览我们网站的伦敦景点网页,详细了解每一处景点正常门票价格,如果您有London Pass的话就可以全部免费参观全部这些景点。

  • 哪一种London Pass能节省最多?

    London Pass适用天数越多,越省钱。10日的London Pass是最省钱的选择,每天平均费用只有18英镑!这比伦敦桥体验(London Bridge Experience)、伦敦动物园(London Zoo)和伦敦塔(Tower of London)的门票还要便宜!

     

  • 如何知道我的London Pass余额?

    如需确认London Pass余额,请致电我们客服020 7293 0972 或 +44 (0)20 7293 0972.

旅游景点

购买

  • 一张London Pass多少钱?

    London Pass通票价格根据有效期长度的不同而不同,通票类型也包含伦敦交通卡牡蛎卡。请参考价格网页获取最新通票价格及详情。

    注意:London Pass有效期越长,节省越多。

    Note: the longer the duration, the better value the pass.

  • 网上购买了London Pass之后如何领取?

    在本官方网站订购London Pass,您可选择将您的London Pass寄往您选择的地址,或者可以到伦敦市中心的领取服务台领取,更方便的方式是选择将手机移动版电子票发送到您的智能手机,购买后即使收到您的专属London Pass. 

    更多详情请查看我们的寄送及领取的网页。

  • 我在伦敦,可以购买London Pass吗?

    可以,我们在伦敦有多家零售合作伙伴出售London Pass,其中一家位于兑换服务台楼上,地址是伦敦11A Charing Cross Road,在伦敦,您还可以在网上购买London Pass并在当天领取;或者使用手机移动电子版London Pass选项将London Pass发送到您的智能手机。

    注意:伦敦的零售处仅出售London Pass(无附带牡蛎旅行卡),如要购买带含旅行套餐,也就是包含交通卡牡蛎卡的London Pass,您可前往兑换中心购买,或在我们London Pass官网上在线购买。

  • 可以在伦敦当地购买London Pass吗?
    您可在以下主要铁路及地铁站购买London Pass:
    - 希斯罗旅游信息中心(伦敦交通旅游咨询中心以及英国酒店预定中心)
    - 盖特威克 (英国酒店预定中心)
    - 维多利亚火车站旅游信息中心
    - 利物浦火车站旅游信息中心
    - 尤斯顿旅游信息中心
    - 皮卡迪利广场(英国酒店预定中心及酒店世界)
    - 国王十字圣潘克拉斯旅游信息中心
    - 侯爵府站及更多地点
    注意:伦敦零售店购买不能购买包含交通卡牡蛎卡的London Pass,只能购买不含交通卡的London Pass.
  • 我可以在机场购买London Pass吗?

    是的,您可以在这些地点购买不包含交通卡的London Pass: 伦敦希斯路机场的英国酒店预订中心,伦敦斯坦斯特德机场,以及伦敦盖特威克机场;敦希斯路机场的伦敦交通旅游咨询中心,伦敦斯坦斯特德机场或伦敦盖特威克机场的酒店旅游预订中心。

  • 小孩的年龄定义是?

    年龄介于5到15周岁之间的小孩需要购买London Pass儿童票,5岁以下免费。

    注意:随同持有有效交通卡的成人乘搭伦敦地铁,小孩若小于11周岁,享受免费乘搭。

    Note: Children under the age of 11 who are accompanied by an adult with a valid ticket can travel for free on the London Underground.

  • 团体,学生,和年长人士享有优惠吗?

    很抱歉目前没有。London Pass的宗旨就是为全世界游客省钱省时,更好享受伦敦之旅。 点击这里查看更多关于London Pass帮您节省的金额。 

    请注意:团体超过10名游客, 有可能凭借London Pass也未必能通过检票进内。

  • Can I buy The London Pass for a group?

    We don't have any restrictions when purchasing through the website, however, the London Pass is not designed for large groups of travellers.

    Please Note: Groups of more than 10 may be refused entry at some attractions. We advise if you are in a group of over 10 that you contact each attraction in advance.

  • How do I use an offer code or discount code

    If you have an offer code you can enter this on the checkout page after you have choosen you product(s).

    Note: Offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.

  • 如何获得移动版伦敦一卡通

    如果您拥有iOS或安卓设备,并希望购买不含交通出行内容的伦敦一卡通,那么您可以在结账时选择免费的智能手机发送。然后,我们将为您发送订单确认,以及免费使用的伦敦一卡通应用程序链接,您可通过该应用下载一卡通。然后,您可以将一卡通保存到Passbook/Wallet,并通过应用访问。您无需数据连接即可使用移动版伦敦一卡通。


    请注意:在您的应用上下载移动版伦敦一卡通不会将其激活。

交通

  • How does the Oyster Travelcard work when you have The London Pass + Travel

    The Oyster Card is an electronic travelcard designed to facilitate journeys across London on the extensive transport network. The Oyster Card will come pre-charged with a credit value respective to your London Pass duration, and can be used at any time of day, any day of the week.

    Your Oyster Card can be used on the public buses, the underground network as well as overground trains and the DLR. The Oyster Card will never expire so it makes a great investment if you plan on coming to London in the future.

    To find out more about Oyster Travelcard, click here.

  • How far does the Oyster Card take me

    The Oyster Card can be used across all buses, tubes, overground trains and the DLR. It can be used any time and any day the public transport networks are running. To find out more about opening times of the London transport network, visit the Transport for London website.

    You can use your Oyster Card without activating your London Pass - as your pass will only become activated at first use at an attraction.

     

  • Is the transport limited to certain hours of the day

    Oyster Cards can be used any time of day, any day of the week the network is running, normally from approximately 05:30am until approximately 12:30am, depending on the service.

    Please check the Transport for London website for more information about times and line closures before you travel.

     
  • Can I use The London Pass from the airport

    If you have your order shipped to you before you travel with start dates for your date of arrival, and your flight arrives at Heathrow airport then you can use the Piccadilly line on the London Underground to travel into central London. The Oyster Card would also cover use on the DLR trams from London City Airport as well, and travel from Gatwick.

    However, the Travelcard doesn’t cover any transport to and from any other airport including Gatwick Airport, Luton Airport and Stansted Airport. Also, the Travelcard does not cover Heathrow Express trains or any other transfer service, just public transport run by TFL (Transport For London).

  • Can I buy the London Pass with Travel anywhere

    The London Pass with Oyster Travelcard can only be purchased online in advance.

  • How do I get to Windsor Castle

    Full details can be found in your London Pass Guidebook or on the Windsor Castle page.

  • What is the £5 admin fee on the Oyster Travelcard package

    The £5 admin charge is a fee added on by Transport for London to cover the cost of producing the Oyster Cards. This is a non-refundable fee that is unavoidably added to every Oyster Travelcard order.

    It does mean that the card is yours forever as you do not have to return the card after use, or throw it away. Providing the Oyster Card has credit, it can be used at a later date as the card never expires.

  • 我可以在使用伦敦通票时将行李存放在某处吗?

    是! 我们与Stasher合作,伦敦通行证持有人可以在探索城市时存放行李或行李。 仅限通行证持有人,可在线预订,使用代码LEISUREPASS可享受15%的折扣。

有效期

  • How does The London Pass work

    The London Pass is simple and easy to use, check out the Guidebook, app or website to choose where you wish to visit. Show the London Pass card at the entrance or ticket office of any attraction included, they will scan the card and give you entrance at no further cost. Show your card and head straight inside - it's a easy as that!

    The London Pass is valid for a calendar day and is subjet to a "purse value" - check out How It Works for further information.

  • 2日、3日、6日, 10日一卡通是按连续日期计算吗

    是的,所有伦敦一卡通都按连续日期计算。例如,假如您持有3日伦敦一卡通,在周二第一次使用,那么该卡的适用日期为当天、周三和周四。

    请注意:建议您早上出行的第一件事是激活您的一卡通,这能为您节省费用。

  • What happens if I change the date of my trip to London

    Your London Pass (as well as your email confirmation voucher if you planned to collect your order in London) is valid for one year from the date of purchase.

  • What is the "Purse Value"

    Each London Pass is subject to a purse value based on the duration of the Pass.

    The purse value is a maximum amount you're able to use based on the standard gate price for each attraction. For example; with a 6 day Adult London Pass (Price: £154) you can visit attractions up to the total gate entry cost of £605!

    Here is a breakdown of the purse value for each Adult London Pass:
    1 Day: £ 175.00
    2 Day: £ 275.00
    3 Day: £ 350.00
    6 Day: £ 605.00
    10 Day: £ 905.00

  • 如果我变更计划以致我不能/没有使用伦敦一卡通,该怎么办

    如果您已经在网上购买了一卡通,但是后来变更出行计划以致无法使用伦敦一卡通,您有权在购买之日起获得免费30天退款保证。如需了解有关退款保证的详情, 单击这里。适用条款和条件。

    此外,您可在结账流程选择费用是2.5%的延长退款保证,这一选项覆盖12月周期。适用条款和条件。

    如需了解有关退款保证的详情,请点此。

    适用条款和条件。

  • 我可以要求退款吗?
    根据我们的30天标准退款保证和延长退款保证,要获得退款您均需要发送电子邮件至info@londonpass.com联系我们,并将未使用的产品邮寄给我们。全部详情请查看我们的条款与条件。
     

一般问题

  • Who is The London Pass for

    EVERYONE! The London Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as UK and local residents.

    The London Pass is for anyone who wants to visit some of the most popular and best attractions in London whilst saving both time and money.

  • Does The London Pass include any night time activities

    Yes - although the London Pass is predominantly for day time attractions and activities, we have included a number of evening attractions including:

    • Curzon Cinema and several Movie Theatres
    • Queen's Ice & Bowling
    • Brass Rubbing
    • and much more...
  • Who is behind The London Pass

    The London Pass is owned and managed by sightseeing and tourism experts The Leisure Pass Group.

    The Leisure Pass Group have successful products throughout Europe including The Paris Pass and Berlin Pass. They are proud members of a number of recognised industry organisations including:

    • Visit London (now London & Partners)
    • Visit Britain
    • European Tour Operates Assoication
    • Europen City Marketing
    • Uk Inbound

    The London Pass has won several industry awards which you can learn more about, here.

  • 可以延长或更改London Pass的日期吗?

    London Pass会在您首次参观景点的时候被自动激活。线上购买London Pass后,London Pass有效期是自线上购买后12个月以内有效,请参照收取的电子邮件确认领取内容。

  • 有没有和旅行社合作?

    请浏览我们的经销商网页以获取更多关于作为London Pass销售旅行社的资讯及联络方式。

联络方式